Privacy & Cookies Policy

The following Privacy policy has been established by StoryDots, a company that markets a personal messaging solution under the brand StoryDots.

The Privacy policy applies to all information provided by yourself to StoryDots or collected by StoryDots during navigation, and describes our practices for collection, use, retention, disclosure and protection of your personal data. It applies to all navigation on the Website and WebApp runs.

StoryDots respect your concerns regarding the confidentiality of the information you provide us. By giving us your personal information and data, you consent to let us use, study and possibly disclose such information and data, in particular to customise and optimise your navigation on the Website and to propose services and experiences that are responding to your expectations.

We invite you to read this Privacy policy carefully along with the various notifications that may be communicated to you at the time we collect data to be fully informed about the collection and the use of your personal data.

We may amend this Privacy policy. The updated terms will take effect 30 days after they are published. If it is necessary, any meaningful change may be notified to you by email.

General information

When using the Webapp, you may be required to provide StoryDots with your personal data, especially your email address when creating a personal video message.

Every User agrees that the uploaded video will be associated with a unique URL. Any person with access to that URL (directly or through the assigned QR) will have access to the video. The User understands and agrees to the level of privacy that these URLs offer.

StoryDots may transfer your personal information outside of the European Economic Area to companies of our group or to authorised third-parties. If the information is transferred outside the European Economic Area, StoryDots will use agreements validated by the European Commission offering to personal data the same protection as offered in Europe (in this respect, in particular, for third parties located in the United States, they shall be part to the Privacy Shield or be subject to the standard clauses of the European Commission).

StoryDots may collect certain information concerning your navigation on the Website. Said data are collected in accordance with the terms and conditions of article 5 “Cookies” of this Privacy policy.

The processing of certain personal information relating to your interactions with our services is considered profiling under the applicable regulation. These processing are conducted in our interest to offer you a high quality and personalised experience to create and/or view a personalised message on the sites.

Right to access, amend, remove and oppose data processing

You have the right to access, amend and remove your personal data, as well as the possibility to oppose the processing of such data, at any time.

Any request concerning the right to access, amend or remove personal data concerning you can also be sent to the following dedicated address:

In order to respond to your request for access, modification or deletion, StoryDots reserves the right to request a proof of identity to ensure the legitimacy of the source of the request.

Use of personal data by StoryDots

3.1 Purpose of data collection

Through the Webapp, StoryDots collects and processes personal data required solely for the following purposes: making a personal video message available to the person you’re offering a gift to, or who offered you a gift.

When collecting data of a personal nature, the information required for the above purposes and which is needed to respond to your requests is indicated with an asterisk (mainly an email address). If you have not completed the compulsory fields, we will not be able to respond to your requests.

3.2 Data retention

The data are kept for a period that does not exceed the length of the time required for the achievement of the goal pursued. We retain your personal data for the minimum duration provided by the law where it is specified. When our legitimate interest requires a different duration of retention of your data, we will consider the sensitivity of the data, the potential risk and security requirements to settle the duration of retention.

When the retention of your data is no longer necessary with regards to the purpose pursued, StoryDots will delete your data.

3.3 Recipient of data

All the personal data collected on our WebApp is intended for StoryDots. However, StoryDots may from time to time be required to disclose your information to other entities for the exclusive purpose of customer relation.

When processing orders, the data must be transferred to other companies on behalf of StoryDots. In such an extent, to reduce the data risk of loss or damage, StoryDots undertakes to minimize the information disclosed to third parties to what is absolutely necessary to achieve the goal pursued.

Whatever the circumstances, StoryDots will only transfer your data to other companies in the following specific cases:

StoryDots is required to transfer your personal data to a third party in relation to requests you have made (payment provider, logistic providers, marketing and advertising service providers for the optimization of your purchasing experience);

StoryDots has received your express consent to transfer your data to a third party;

StoryDots is summoned by a judicial authority to transfer said data to an administrative or judicial authority.

In this context, StoryDots requires their service providers (Amazon Web Services) to grant the security of your personal data and comply with the regulation. The service providers of StoryDots are not entitled to use your personal data to pursue other purposes than those specified by StoryDots in accordance with its instructions.

Within the framework of an order made directly with a Retailer that sells its products directly on their ecommerce Website (order sold and sent by the Retailer), the personal data collected will be transferred to this Retailer in order to fulfill its obligations. In this extent, the processing of personal data will be subject to the Retailer’s confidentiality policy.

Likewise, you may subscribe to the Retailer’s newsletter. The processing of personal data relating to the Retailer’s newsletters will be subject to the Retailer’s confidentiality policy.

3.4 Data security and confidentiality

StoryDots has done everything necessary to take all and any useful precautions to ensure the security and confidentiality of the personal data processed, to prevent such data from being deformed, damaged or destroyed and to prevent any unauthorised third parties from having access to your data. All the security features used are state-of-the-art, particularly with respect to information systems.

Insofar as StoryDots cannot control all and any risks associated with Internet operations, the attention of Internet users is drawn to the potential risks inherent to the use of the Internet and to operate on the Internet.


5.1 What is a cookie?

A cookie is a text file that can be stored in a dedicated space on the hard disk of your terminal (computer, tablet, smartphone) by the web browser you use to consult our Website, according to the choices saved in your browser concerning cookies. The cookie file enables the web server to identify the terminal on which it is saved during the period of validity or registration of the cookie.

While you browse the Website, data concerning the navigation of your terminal on our Website may be saved in cookie files stored on your terminal. These cookies enable StoryDots to offer you a personalized shopping experience linked to your login device.

When you visit the Website for the first time and that StoryDots wants to save a cookie on your terminal, you are warned by an information banner at the top of the page. If you continue to navigate the Website after the banner has been displayed, you expressly consent to the use of cookies by StoryDots.

You can change the cookie settings at any time. Below you will find more information concerning cookies and how you can manage cookie settings.

5.2 Cookies and similar technologies on the Webapp

Depending on the choices saved on your browser, navigation on our Webapp can result in various cookies, web beacons of your IP address, IDFA, geo-tracking via IP address, login and navigation information (referral URL, advertising data, visit statistics, login credentials) stored on your terminal, so that StoryDots can recognise your terminal’s browser throughout the period of retention of this information. StoryDots collect information from the pages you browse, the links on which you click, and from other actions as part of your navigation related to their commercial offer.

The cookies and similar technologies we store on your browser can:

compile statistics and volumes for traffic and use of the various Webapp components (items and content visited, navigation pathways), to allow StoryDots to provide more pertinent and ergonomic services;

adapt the presentation of our Webapp to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your navigation of the Webapp, according to the display and reading hardware and software used by your terminal;

insofar as you have provided us with your personal data, particularly your email address during your video recording on the Webapp, in placing of your order or when accessing our services, associate these data with your navigation data in order to send you email offers or display personalised advertisements on your terminal which may be of particular interest to you, in the advertising spaces we provide;

insofar as you have provided your personal data (wishlist, purchase preferences, participation in promotional events), notably your email address, during your registration on the Webapp or when accessing one of the services provided by StoryDots, associate these data with navigation information about your terminal in order to send you, for example, StoryDots email offers and display advertisements based on your interests via our network of selected advertisers;

store information related to a form you have filled in on the Webapp (registration or access to your account) or to products, services or information you have chosen on the Webapp (service subscribed, content of a shopping cart, etc.);

provide access to reserved, personal spaces on the Webapp such as your account, using the ID or data you have provided on an earlier occasion;

implement security measures, for example being asked to connect to a content or service again after a certain lapse of time;

fight against Internet fraud (prevention of fraud concerning means of payment, stolen ID, etc.). In this respect, StoryDots or its service providers acting on its behalf and in respect of your rights, can store cookies to collect information relating to the terminal used to place the order (especially the operating system used, the location of the terminal, if a proxy is used, etc.). These cookies combined with your order data are used to validate your order, the payment method used and the delivery method requested.

You may be able to share information with social networks as part of maintaining an account that is personal to you. These social networking sites may allow us automatic access to information that you have posted, for example, a product or content that you would have liked or content that you clicked on. Access to this information may allow us to customise our offers to your attention based on your preferences.

5.3 Cookies stored due to third party applications on the Website

StoryDots can include computer applications from other sources on the Webapp which are designed to share the content of the Webapp with other people or to inform them of content you have consulted. This applies to the “Share” or “Like” button on Facebook and WhatsApp.

The social media providing the application button can then identify you.

Facebook: in the event you may want to share a message received

Google (Google Analytics and Adwords): Analysis. This cookie provides anonymized data that allows us to understand the behavior and marketing preferences of a user on the Site. It also helps to target our ads on Google more relevantly.

5.4 Your choices regarding cookies

There are several ways you can manage cookies. Any change in settings may change your browsing and access conditions to the Website. You can change these settings at any time using the procedures described below.

You can configure your browser to, depending on your choice, ensure that cookies are saved in your terminal or on the contrary they are rejected. You can also configure your browser so that the acceptance of cookies is offered to you punctually and before a cookie is registered in your terminal.

a) Approval of cookies

Any cookie registration on your terminal is subject to obtaining your consent that you can express and modify at any time and for free by changing the settings of your browser. If you have accepted the recording of cookies in your terminal, cookies embedded on the pages and contents you have viewed will be stored in a reserved area of your terminal and will be readable and recognizable only by the issuer.

b) Refusal of cookies

If you refuse the registration of cookies or if you delete those that are registered, you will not be able to benefit from many features that are necessary for easy navigation on the Webapp. This would be the case if you want to access the spaces or services where you need to identify yourself. This would still be the case if StoryDots or its service providers are unable to recognize, for technical compatibility purposes, the type of browser your device uses, its language and display settings, or the country from which your device appears to be connected to the Internet. In this case, we do not accept any liability for the consequences of the degraded operation of our services due to the settings you have chosen.

c) How to exercise your choices according to the browser you use?

Regarding the management of cookies, each browser offers different configuration modes. They are described in the help menu of each browser.

Use of data

StoryDots will not transfer or sell your personal data to any unaffiliated third parties or partners unless StoryDots has informed you beforehand in messages, agreements or information available on the Webapp or you have expressly given your consent or are required by law to do so.

If StoryDots is required by law, by an administrative or judicial authority to provide your personal data, StoryDots will inform you thereof insofar as possible (unless StoryDots reasonably believe it is not authorised to do so, particularly with consideration to any legal or judicial obligations applicable to them).

Given current technology, in particular that are generally used for telecommunications networks, Meemento cannot guarantee the confidentiality, integrity or authentication of the emails you send or receive from StoryDots.